Privacy policy.
Sentinel Sleep and ODL Sleep Services Pty Ltd are committed to providing quality services to you, and this policy sets out our ongoing obligations to you in how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is on the website of the Office of the Australian Information Commissioner, oaic.gov.au.
What personal information is, and why we collect it
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, and phone and fax numbers.
We get personal information in many ways, including correspondence, by phone, by email, through our websites and forms, from media and publications, from other publicly available sources, and from third parties such as your GP or dentist. We don't guarantee website links or the policies of authorised third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect it. You can unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
When we collect personal information we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
We use sensitive information only:
- for the primary purpose for which it was obtained
- for a secondary purpose that is directly related to the primary purpose
- with your consent, or where required or authorised by law.
Third parties
Where reasonable and practicable, we collect your personal information only from you. In some circumstances we may be given information by third parties. In that case we will take reasonable steps to make sure you are aware of the information the third party gave us.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances, including to third parties where you consent to the use or disclosure, and where required or authorised by law. To provide your sleep study, this includes our sleep scientists, our sleep physician, our in-house GP if you opt in to the referral service, Medicare, and the dentist or other professional who referred you.
Security of personal information
Your personal information is stored in a way that reasonably protects it from misuse and loss, and from unauthorised access, change or disclosure.
When your personal information is no longer needed for the purpose it was obtained for, we will take reasonable steps to destroy or permanently de-identify it. Most personal information is, or will be, kept in client files for a minimum of 7 years.
If we ask to collect data anonymously, the data will be de-identified and won't be associated with your personal information.
Access to your personal information
You may access the personal information we hold about you, and update or correct it, subject to certain exceptions. To access your personal information, please contact us in writing. We won't charge a fee for your access request, but may charge an administrative fee for providing a copy of your personal information. To protect your personal information, we may ask for identification before releasing it.
Keeping your personal information up to date
It's important to us that your personal information is up to date. We take reasonable steps to make sure it is accurate, complete and current. If you find that the information we hold is out of date or wrong, please tell us as soon as practicable so we can update our records and keep providing quality services to you.
This website
This website doesn't use advertising or analytics tracking code, and it doesn't set cookies of its own. Like every website, our host keeps short-term records of visits, such as your IP address and browser, to run the site and keep it secure.
Booking forms are run by Jotform, which stores what you send in its secure, health-grade environment and passes it to us. The phone call booking calendar is run by Acuity Scheduling. Each handles your details under its own privacy policy as well as ours. Our shop at aerhealthcare.au and our lab store at odllabs.com.au have their own policies.
You don't have to use a form. You can call us on (02) 8090 4358 and ask general questions without giving your name.
Changes to this policy
This policy may change from time to time, and the current version is always on our website.
Questions and complaints
If you have a question or a complaint about this policy or how we handle your information, contact us at info@aerhealthcare.com.au or on (02) 8090 4358. We'll reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner, or about health information in NSW to the Information and Privacy Commission NSW.
ODL Sleep Services Pty Ltd, trading as Sentinel Sleep. ABN 75 606 310 196. 4a/47 Parraweena Rd, Caringbah NSW 2229.